smithpinball.com.au
Before your machine leaves our workshop
Before each used pinball sold as fully working leaves our Canberra workshop, it is cleaned and function play-tested. This is a practical assessment of the machine’s functions, rather than an exhaustive inspection of every electronic or mechanical component.
Before final purchase, we will provide a written description of its condition, known faults, unfinished work and the servicing or restoration included in the sale. Before packing, we will send you a video showing the machine operating. Then it is sold as is.
Owning a vintage pinball
Many of our machines are more than 40 years old and retain original electronic and mechanical components. Cleaning, servicing or restoration does not mean every component has been replaced or rebuilt.
Vintage pinballs require ongoing care. Cleaning, adjustments, replacement of worn parts and occasional repairs are part of ownership. The frequency of maintenance depends on the machine’s condition, use and environment.
Age alone does not exclude a fault from cover. We assess problems individually, considering the machine’s age, price, disclosed condition, work performed, representations made and the cause of the problem.
Please tell us before purchase if you intend to use the machine commercially, at events or for sustained high-volume play, so we can discuss its suitability.
30-day additional repair cover
Used pinballs sold by Smith Pinball as fully working include 30 days of some additional repair cover from the date you receive the machine.
This covers faults affecting normal operation that arise during that period, subject to the exclusions below. Please notify us promptly after discovering a fault and a description of the problem.
We will assess the issue and repair covered faults without charging for parts or labour. Repairs under this additional cover are normally performed at our Canberra workshop, unless we agree to another arrangement.
What this additional cover excludes
This additional cover does not include:
Project and display machines
Machines genuinely sold as restoration projects, incomplete machines or display-only items will be clearly identified before purchase, with known faults and limitations documented.
These machines do not include our additional 30-day repair cover unless agreed in writing.
Contact us first
Please contact us using the details below, with proof of purchase and a description of the problem. Photographs or a video are helpful where available.
We will discuss troubleshooting and the appropriate next step. Stop using the machine if continued operation may be unsafe or cause further damage.
Where suitable, we may arrange a local technician. Please seek our written approval before commissioning outside repairs you want us to pay for.
Transport and on-site assistance
For a claims covered by our additional warranty is a back to base repairs, you pay transport to and from our Canberra workshop unless we agree otherwise. We will explain the applicable arrangements before transport is booked. The ownership and responsibility for the pinball's condition remains with you until we have received and have inspected it to ensure that it is in the same condition as we sent it.
On-site assistance may be available by agreement. Any chargeable travel or call-out costs will be disclosed and agreed beforehand.
Ongoing maintenance and support
After the additional cover ends, we remain available to discuss faults and provide advice.
Routine maintenance and repairs outside our additional cover and statutory obligations are chargeable. Where available, we will provide details of independent technicians.
New machines
New machines carry any applicable manufacturer’s warranty in addition to your Australian Consumer Law rights. You will need to contact either Vector Pinball or Homepin for warranty.